Case Study

Introduction

RoomRaccoon is an award-winning hotel management software tailored for independent hotels, B&Bs, and boutique accommodations. The platform combines a Property Management System (PMS), Channel Manager, and Booking Engine into a single, cloud-based solution, enabling hospitality operators to simplify daily operations, improve occupancy rates, and boost direct bookings.

To bring this platform to life with speed and precision, Top Remotely partnered with RoomRaccoon’s core product team to design and engineer a reliable and intuitive system for small to mid-sized properties. From building a user-friendly interface to developing backend automation logic and integrations, Top Remotely was instrumental in delivering a modern, enterprise-grade experience tailored to the realities of independent operators.

Operating across Europe, Africa, and North America, RoomRaccoon is especially popular among properties with 10–100 rooms seeking automation without enterprise-scale complexity.

Challenges

Small to mid-sized properties were limited by:

• Fragmented systems for managing rooms, rates, and bookings.

• Manual reconciliation of reservations across multiple OTAs.

• Limited tools to drive direct bookings or upsell services.

• Time-consuming administrative tasks such as invoicing and reporting.

Top Remotely conducted in-depth market research and workflow audits across boutique properties, identifying these recurring inefficiencies. These insights directly informed RoomRaccoon’s product roadmap and interface design, ensuring the platform addressed the specific needs of lean hospitality teams.

Objectives

RoomRaccoon collaborated with Top Remotely to achieve the following:

• Centralize room management, pricing, and availability in one platform.

• Increase automation to reduce repetitive front desk tasks.

• Enable seamless rate parity across booking channels.

• Provide guests with a frictionless booking and payment experience.

Top Remotely’s engineering team transformed these goals into a fully integrated SaaS product with responsive design, scalable infrastructure, and a user-friendly control panel for hotel staff.

Solutions

Top Remotely developed and deployed the RoomRaccoon software suite, building each module to optimize hospitality operations with minimal IT complexity:

• PMS: Manages check-in/out, housekeeping, invoicing, and guest profiles.
  
• Channel Manager: Syncs room availability and pricing across OTAs like Airbnb, Booking.com, and Expedia in real-time.
  
• Booking Engine: Customizable engine embedded on hotel websites to capture direct bookings with add-ons (e.g., breakfast, parking).
  
• Revenue Management Tools: Auto-adjusts rates based on demand, occupancy, and seasonality.
  
• Automated Communication: Sends pre-arrival, in-stay, and post-stay emails with upsell offers.

Deployment Process

Top Remotely managed the technical implementation and onboarding process to ensure quick and reliable rollouts across client properties:

• Account Setup: Created property profiles with room categories, rates, and booking rules.
  
• Integration: Connected to existing OTAs and payment gateways.
  
• Training: Provided onboarding videos and live sessions for staff.
  
• Customization: Tailored booking engine branding and guest messaging flows.
  
• Go-Live: Launched within three weeks with continuous post-deployment support.

Results

After launching the RoomRaccoon platform—engineered and supported by Top Remotely—client properties achieved substantial improvements:

• Saved an average of 12 hours/week in manual admin work per property.

• Boosted direct bookings by 34% within the first 3 months of implementation.

• Achieved zero overbookings due to real-time channel synchronization.

• Increased average revenue per booking through integrated upsells and add-on packages.

These gains demonstrate how automation and all-in-one design can empower small hotel operators to work smarter and grow faster—without increasing staff overhead.

Technology Stack

• Backend: PHP, Laravel
  
• Frontend: Vue.js
  
• Cloud Hosting: Amazon Web Services (AWS)
  
• Database: MySQL
  
• Integrations: Stripe, PayPal, POS systems, Google Analytics
  
• Security: PCI-DSS compliant, SSL encryption

RoomRaccoon demonstrates how technology tailored for smaller hotel operations can deliver enterprise-grade efficiency. Developed and continuously enhanced in collaboration with Top Remotely, the platform eliminates the need for multiple vendors while offering a clean, intuitive UI that staff can learn quickly.

By automating time-consuming tasks, unifying booking channels, and enhancing the guest experience, RoomRaccoon—powered by Top Remotely—helps hospitality providers focus less on admin and more on service excellence.