Service Terms & Conditions

Welcome to Remotiz. When you hire an agency to manage your marketplace storefront, handle your advertising budget, or forecast your inventory, having a clear agreement protects both sides. These terms set the foundation for a strong, honest working relationship.

Reading through legal contracts can feel frustrating. To make things simple, this page explains our service rules in plain language so you always know what to expect when partnering with our team. Whether you run an established brand or manage a growing catalog, your trust matters to us.

Quick Summary Box

What You Need to Know:

Clear Commitments: We outline our exact agency services, deliverables, and responsibilities before any project begins.
Transparent Billing: Invoices, retainer terms, and payment schedules stay straightforward with no hidden fees.
Mutual Respect: Both parties agree to protect sensitive store data, communicate openly, and follow agreed timelines.

When store owners look for a reliable growth partner, setting clear rules from day one prevents misunderstandings. This agreement establishes a professional standard for how our team delivers results for your brand every single day.

Introduction and Scope of Agreement

Knowing who these terms apply to helps clarify how our relationship works from your first visit to our website until the day we manage your active storefront campaigns.

This page covers all visitors, prospective clients requesting free store audits, and active brand partners working with our team. Whether you read our blog guides, submit a contact form, or grant us access to your Amazon Seller Central account, this agreement governs every interaction.

Who These Terms Cover

Website Visitors: People who browse our pages, read our guides, or check our marketplace service offerings on Remotiz.
Audit Applicants: Store owners who submit their store details for our free listing and advertising diagnostic checks.
Active Brand Partners: Companies collaborating with our team for daily marketplace management, advertising oversight, and supply chain planning.

Why Clear Agreements Matter

When growing brands look for an agency partner, business owners want clear answers about deliverables, responsibilities, and timelines.

Some agencies hide their rules behind complicated legal paragraphs. We take a different path. We believe you deserve straight answers about how projects run, what tasks are included, and how both teams work together.

When you trust our team with your business growth, you deserve total peace of mind.

Scope of Our Amazon Growth Services

Running a successful online store requires more than just launching products and hoping for sales. It demands constant keyword tracking, smart advertising budgets, careful inventory planning, and clean listing text.

When you partner with our team, we handle the day-to-day workload so you can focus on building great products. Our agency offers three main pillars of marketplace management:

Listing Audits and A+ Content

Your product listings serve as your digital storefront. If your images miss the mark or your text lacks the right keywords, potential buyers click away to competitors. Our team reviews your entire catalog to:

Rewrite product titles, bullet points, and descriptions for better buyer clarity.
Upgrade visual assets and layout structures to build brand trust.
Fix backend keyword gaps so your items appear in more relevant shopper searches.

PPC Management and Advertising

Advertising budgets can disappear fast without proper tracking and bid adjustments. Our media buyers manage your paid campaigns daily to keep your costs under control. We focus on lowering wasted ad spend, finding profitable search terms, and driving steady sales growth while protecting your profit margins.

Supply Chain and Product Research

Running out of inventory hurts your organic search rankings faster than almost anything else. Our team monitors your stock levels, tracks sales velocity, and builds accurate reorder schedules so your warehouse never runs dry during peak shopping seasons.

Every service we offer targets one clear goal: making your store run smoother and grow profitably.

Client Responsibilities and Account Access

A successful partnership requires teamwork. While our specialists handle the daily management, ad adjustments, and listing updates, your team holds a vital role in keeping projects on schedule.

To help our agency deliver strong results without bottlenecks, we rely on a few standard commitments from your side.

Granting Secure Account Access

Managing your storefront requires proper user permissions. Rather than sharing master passwords, you grant our team secure user roles inside your seller dashboard. This setup ensures our staff can view ad metrics and update inventory lists safely while keeping your primary login details entirely private.

Providing Accurate Brand Information

Growth strategies depend on reliable facts and figures. You agree to provide correct product details, brand guidelines, and supplier timelines so our strategists can build accurate launch plans.

Timely Communication and Approvals

When our team sends over new product text, advertising strategies, or design mockups, prompt feedback keeps momentum high. Reviewing materials and sharing your thoughts within agreed timeframes prevents campaign delays.

Clear communication and smooth teamwork ensure your store hits every growth milestone on schedule.

Payment Terms, Fees, and Billing Cycles

Money matters should always stay clear, straightforward, and easy to understand. When you partner with our agency for marketplace management or advertising oversight, keeping billing transparent helps build a lasting, trusting relationship.

We avoid hidden setup costs or confusing financial surprises. Every fee, retainer amount, and invoicing schedule is agreed upon before our team starts working on your account.

Monthly Retainers and Invoice Schedules

Most ongoing services operate on a monthly retainer model. Invoices are sent out on a recurring schedule based on your contract start date.

Payment Due Dates: Invoices must be paid within the agreed timeframe listed on your billing statement, typically within five business days of receipt.
Accepted Payment Methods: We accept standard corporate bank transfers, secure electronic payments, and approved business credit cards.
Late Payments: If an invoice remains unpaid past the due date, our team may temporarily pause active advertising campaigns and account updates until account balances are settled.

Adjustments and Extra Services

If your brand requires additional work outside your current service agreement—such as launching a brand-new product line or running an urgent seasonal inventory push—we discuss the extra costs and get your written approval before starting any extra tasks.

Straightforward billing keeps our partnership focused on what matters most: growing your store sales.

Intellectual Property and Brand Assets

When an agency writes new product descriptions, designs A+ visuals, or maps out advertising strategies for your store, questions around ownership naturally come up. Clear rules protect both your brand identity and our agency methods.

We believe in keeping ownership straightforward and fair. Your brand assets remain strictly yours, while our proprietary internal workflows stay with our team.

What Your Brand Owns

Everything created specifically for your store catalog belongs entirely to your company:

Listing Text and Copy: All product titles, bullet points, backend search terms, and brand stories written for your items.
Custom Visual Assets: Graphics, infographics, and A+ layout designs produced for your product pages.
Store Data and Metrics: Your sales figures, customer reviews, advertising histories, and marketplace performance reports.

What Our Agency Retains

Our team holds the rights to our underlying agency tools, proprietary training materials, standard operating procedures, and internal project templates. These methods remain our property, but you receive full rights to use any final marketing materials produced during our partnership.

Protecting creative ownership keeps both businesses secure and respected.

Limitation of Liability and Marketplace Variables

Running a business on third-party marketplace platforms comes with inherent variables. Algorithm updates, category restrictions, and sudden policy changes by retail giants can impact traffic and sales numbers overnight.

While our team applies tested strategies, deep keyword research, and careful ad management to grow your store, no agency can guarantee specific sales figures, exact profit margins, or permanent top-ranking positions.

Understanding Marketplace Risks

Marketplace platforms control their own search algorithms, advertising costs, and account approval rules. Because these external factors sit outside our direct control, our liability policy remains fair and transparent:

No Guaranteed Sales Targets: While we work hard to drive profitable growth, market demand, competitor pricing, and platform changes influence final shopper purchases.
Platform Actions: We are not responsible for sudden store suspensions, listing takedowns, or policy shifts initiated by marketplace administrators, though our team assists in resolving compliance issues quickly.
Maximum Liability Limits: In the rare event of a dispute, our total financial liability to your company is limited to the total service fees paid by your brand during the preceding three-month billing period.

Protecting Your Business

We treat your storefront with professional care and stick to safe, approved optimization practices. Understanding how external platform rules work helps build a realistic, long-term growth plan.

Honest expectations create strong partnerships.

Confidentiality and Data Protection

When you partner with our agency, your team shares sensitive details, profit margins, sales numbers, and advertising budgets with our staff. Trust forms the absolute backbone of our business, and keeping your company information safe is a top priority.

We treat all client records, marketplace metrics, and trade secrets with strict confidentiality. Your data never leaves our secure internal network or gets shared with outside parties.

How We Protect Your Information

Our agency enforces strict security rules to keep your business records out of the wrong hands:

Restricted Access: Only your assigned account managers and senior strategists can open your project folders and view your store metrics.
Encrypted Storage: All client reports, strategy documents, and login tokens live behind heavy digital encryption.
Non-Disclosure Standards: Every team member signs strict confidentiality agreements before joining our agency, ensuring your private company details remain secure.

Your Proprietary Data

Your sales data, product supplier lists, and proprietary brand formulas belong exclusively to your company. We only use your information to manage your campaigns, improve your advertising performance, and grow your store sales.

Keeping your business records completely private allows you to partner with our team with total confidence.

Project Cancellation and Contract Termination

Working together should always be a mutual choice based on strong results and shared goals. If your business needs change, your internal marketing team expands, or you decide to pause your marketplace campaigns, ending our service agreement should be simple and stress-free.

We avoid complicated lock-in traps or unfair penalties. Both parties hold the clear right to cancel ongoing agency services with proper written notice.

How Contract Termination Works

When either side decides to end an active partnership, we follow a clean, structured checklist to wrap things up smoothly:

Written Notice: Submit a formal termination notice via email at least thirty days before your desired final billing date.
Final Project Fees: All outstanding invoices and charges for work completed up to your final active day must be settled promptly.
Returning Assets: Our team hands over all final advertising reports, brand strategy documents, and content drafts before closing your account folder.
Revoking Account Access: Once the final invoice is paid and your project wraps up, your team removes our user permissions from your marketplace seller central dashboard.

Wrapping Up Cleanly

Our goal is to leave your store in a stronger, more profitable position than when we started—even if our working relationship comes to an end. We ensure a smooth handover so your internal team or incoming managers can take over without skipping a beat.

Clear exit terms prove that an agency stands behind its work quality rather than legal traps.

Dispute Resolution and Governing Law

Even with clear communication, honest expectations, and smooth project workflows, disagreements can occasionally happen. When questions or concerns arise about an invoice, a service deliverable, or project terms, our goal is to resolve issues quickly and fairly without rushing into expensive legal battles.

We believe in talking things out like partners. Before taking any formal legal steps, both sides agree to try friendly, direct communication first.

Step-by-Step Dispute Resolution

If a disagreement occurs during our partnership, we follow a simple, structured path to find a fair solution:

Direct Discussion: Reach out to your dedicated account manager or agency lead right away. Most questions get cleared up within hours through a quick phone call or email exchange.
Management Review: If your account manager cannot resolve the issue, our senior management team steps in to review the details, inspect project logs, and propose a fair resolution.
Friendly Mediation: If a solution takes longer to find, both parties agree to sit down with an independent mediator to talk through the facts before filing any formal claims.

Governing Law and Jurisdiction

Any legal claims or formal disputes related to these terms or our agency services are governed by the local business laws where our main headquarters operates, ensuring clear and consistent legal standards for both parties.

Fair dispute rules keep our relationship focused on building your business rather than fighting over technicalities.

Updates to These Service Terms

As our agency grows, marketplace rules change, and our service offerings expand, these terms of service may occasionally need updates as well. Keeping our agreements current ensures your business partnership stays protected against new industry shifts and platform changes.

When we make changes to this document, we want you to know about them right away. We never sneak in updates quietly hoping no one will notice.

How We Handle Term Updates

Whenever we update our service conditions, we follow a simple and open process:

Updating the Date: We change the “Last Updated” date at the very top of this page so you can spot recent changes instantly.
Posting Clear Notices: If we make major changes to how we handle client agreements, retainer terms, or agency policies, we will send an email notice to active brand partners before the new rules take effect.
Reviewing Past Terms: Previous versions of our service terms are kept on file so you can always check what rules were in place during past projects.

Your Responsibility to Check

We suggest checking this page occasionally to stay informed about how our agency operates. Continuing to work with our team or maintaining active marketplace management services after an update means you accept the revised terms.

Keeping our agreements honest and clear builds long-term trust with every brand we partner with.

Contact Our Legal and Support Team

Having questions about our service terms, billing cycles, or project agreements is completely normal. If you want to check your contract details, ask about retainer packages, or talk about our agency rules, our team is always ready to help.

We believe in fast, human replies. When you send a message or make a call, you will talk to a real team member who knows how your account works, not an automated robot reply.

How to Reach Us

You can send your service questions, billing inquiries, or partnership requests through our direct contact channels:

Email Support: Send a message to info@remotiz.com for quick answers about your agreements or account status.
Phone Support: Call our team directly at +1 (888) 973 0077 during standard business hours.
Client Portal: Active brand partners can send a direct ticket through their dedicated project dashboard.

What Happens Next

Once you send a message or make a call, our team reviews your request right away. We work hard to answer all questions and complete account updates within two business days.

Your trust is the most important part of our agency. If anything in these service terms feels unclear, reach out today and we will walk you through it step by step.